Ring Box
You will get a Circle Bow Ring Box if you purchase 1 ring!
You will get a Heart/Hexagon Ring Box if you purchased 2 or more rings!
SHIPPING POLICY:ο»Ώ
Packages are generally dispatched within 7β10 business days after receipt of payment and are shipped via USPS First Class. Sometimes there will be delays but please be patient as we are still a small business! <3
Shipping takes 1-2 business days in you live in Hawaii
Shipping takes 5-7 business days if you live within the USA
Shipping takes 1-3+ weeks if you live outside of the USA. This includes all International orders because they need to pass customs.
Where do you ship to?
Currently we ship to USA, Canada, United Kingdom, and Europe. Shipping to Australia and New Zealand has been suspended until further notice. We plan to expand soon! Email us at hello@staygoldenhi.com to let us know where we should ship to :)
Where does Stay Golden Ship from?
Honolulu, Hawaii
How much is shipping?ο»Ώ
Shipping to theΒ USAΒ is free for orders $50 and over. Shipping for orders under $50 to the USA is $5.99
Shipping toΒ CanadaΒ is free for orders $120 and over. Shipping for orders under $120 in CanadaΒ is $15
Shipping to theΒ UKΒ is free for orders $120 and over. Shipping for orders under $120 to the UK is $18.99
Shipping toΒ EuropeΒ is free for orders $120 and over. Shipping for orders under $120 to Europe is $18.99
Shipping toΒ AustraliaΒ is free for orders $120 and over. Shipping for orders under $120 to Australia is $18.99
Shipping toΒ New ZealandΒ has been suspended until further notice. Please visit:Β https://chitchats.com/blog/usps-service-impacts-due-to-covid-19 for more details!
*Customs are not included in shipping costs*
REFUND POLICY:
Stay Golden offers FREE returns for store credit. (no return shipping or handling fees) We have a 30-day return policy for jewelry that are necklaces, earrings, rings, bracelets, & anklets. 30 days meaning you have 30 days after receiving your item to request a return. Unfortunately we are unable to offer refunds at this time. All returns will be processed as store credit.Β
ALL BODY JEWELRY such as nose rings, belly rings, & nipple rings are ALL SALES FINAL for sanitary reasons!Β However, if they came in the mail broken or the package is unopened, please email hello@staygoldenhi.com for a refund. Thank you for understanding!
FOR BOTH RETURNS AND EXCHANGES:
Return Requirements:
1.Β Return is Initiated by the customer within 30 days of delivery date.
2.Β Item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
3. Item is mailed back within 14 days of return authorization.
FOR RETURNS:
1. Email us at hello@staygoldenhi.comΒ to letΒ us know that you would like toΒ return your items.
2. We will send you a free return label for your package to send back to us.
3. We will refundΒ you the total amount of your previous order, excluding shipping fee, once we receive your package.
FOR EXCHANGES:
1. Email us at hello@staygoldenhi.comΒ to letΒ us know that you would like to exchange your items.
2. We will send you a free return label for your package to send back to us.
3.Β You placeΒ a new order on our website.
4. We will refundΒ you the total amount of your previous order, excluding shipping fee, once we receive your package.
How do I ship my order back from you?
To facilitate a return or exchange on any non-personalized full-price items, please reach out to us atΒ hello@staygoldenhi.comΒ within 30 days of delivery where we will be happy to assist you. All returns shipping charges are the responsibility of the customer. All return shipments must be sent with βSignature Requiredβ for any carrier used. Please provide us with a tracking number upon shipping, and send your package to:
Stay Golden
Address:Β 1317 River Street
Honolulu, HI 96817
*We're not responsible for any packages returned without proof of our signature acquired upon delivery.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please note, we do not offer returns or exchanges after 30 days. (This policy includes in-store purchases)
Stolen or Lost Mail
We first want to apologize if your mail or package got stolen or lost, however this is not our responsibility. Please contact USPS (United States Postal Service) if this happens.
You will get a Circle Bow Ring Box if you purchase 1 ring!
You will get a Heart/Hexagon Ring Box if you purchased 2 or more rings!
SHIPPING POLICY:ο»Ώ
Packages are generally dispatched within 7β10 business days after receipt of payment and are shipped via USPS First Class. Sometimes there will be delays but please be patient as we are still a small business! <3
Shipping takes 1-2 business days in you live in Hawaii
Shipping takes 5-7 business days if you live within the USA
Shipping takes 1-3+ weeks if you live outside of the USA. This includes all International orders because they need to pass customs.
Where do you ship to?
Currently we ship to USA, Canada, United Kingdom, and Europe. Shipping to Australia and New Zealand has been suspended until further notice. We plan to expand soon! Email us at hello@staygoldenhi.com to let us know where we should ship to :)
Where does Stay Golden Ship from?
Honolulu, Hawaii
How much is shipping?ο»Ώ
Shipping to theΒ USAΒ is free for orders $50 and over. Shipping for orders under $50 to the USA is $5.99
Shipping toΒ CanadaΒ is free for orders $120 and over. Shipping for orders under $120 in CanadaΒ is $15
Shipping to theΒ UKΒ is free for orders $120 and over. Shipping for orders under $120 to the UK is $18.99
Shipping toΒ EuropeΒ is free for orders $120 and over. Shipping for orders under $120 to Europe is $18.99
Shipping toΒ AustraliaΒ is free for orders $120 and over. Shipping for orders under $120 to Australia is $18.99
Shipping toΒ New ZealandΒ has been suspended until further notice. Please visit:Β https://chitchats.com/blog/usps-service-impacts-due-to-covid-19 for more details!
*Customs are not included in shipping costs*
REFUND POLICY:
Stay Golden offers FREE returns for store credit. (no return shipping or handling fees) We have a 30-day return policy for jewelry that are necklaces, earrings, rings, bracelets, & anklets. 30 days meaning you have 30 days after receiving your item to request a return. Unfortunately we are unable to offer refunds at this time. All returns will be processed as store credit.Β
ALL BODY JEWELRY such as nose rings, belly rings, & nipple rings are ALL SALES FINAL for sanitary reasons!Β However, if they came in the mail broken or the package is unopened, please email hello@staygoldenhi.com for a refund. Thank you for understanding!
FOR BOTH RETURNS AND EXCHANGES:
Return Requirements:
1.Β Return is Initiated by the customer within 30 days of delivery date.
2.Β Item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
3. Item is mailed back within 14 days of return authorization.
FOR RETURNS:
1. Email us at hello@staygoldenhi.comΒ to letΒ us know that you would like toΒ return your items.
2. We will send you a free return label for your package to send back to us.
3. We will refundΒ you the total amount of your previous order, excluding shipping fee, once we receive your package.
FOR EXCHANGES:
1. Email us at hello@staygoldenhi.comΒ to letΒ us know that you would like to exchange your items.
2. We will send you a free return label for your package to send back to us.
3.Β You placeΒ a new order on our website.
4. We will refundΒ you the total amount of your previous order, excluding shipping fee, once we receive your package.
How do I ship my order back from you?
To facilitate a return or exchange on any non-personalized full-price items, please reach out to us atΒ hello@staygoldenhi.comΒ within 30 days of delivery where we will be happy to assist you. All returns shipping charges are the responsibility of the customer. All return shipments must be sent with βSignature Requiredβ for any carrier used. Please provide us with a tracking number upon shipping, and send your package to:
Stay Golden
Address:Β 1317 River Street
Honolulu, HI 96817
*We're not responsible for any packages returned without proof of our signature acquired upon delivery.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please note, we do not offer returns or exchanges after 30 days. (This policy includes in-store purchases)
Stolen or Lost Mail
We first want to apologize if your mail or package got stolen or lost, however this is not our responsibility. Please contact USPS (United States Postal Service) if this happens.
