SHIPPING POLICY:
Packages are generally dispatched within 2-3 business days after receipt of payment and are shipped via USPS First Class. Sometimes there will be delays but please be patient as we are still a small business! <3
Shipping takes 1-2 business days in you live in Hawaii
Shipping takes 5-7 business days if you live within the USA
Shipping takes 1-3+ weeks if you live outside of the USA. This includes all International orders because they need to pass customs.
Where do you ship to?
Currently we ship to USA, Canada and Australia
Where does Stay Golden Ship from?
Honolulu, Hawaii
How much is shipping?
Shipping to the USA is free for orders $50 and over. Shipping for orders under $50 to the USA is $5.99
Shipping to Canada and Australia is free for orders $100 USD and over. Shipping for orders under $100 USD in Canada is $20
*Customs are not included in shipping costs*
REFUND POLICY:
ALL BODY JEWELRY such as nose rings, belly rings, & nipple rings are ALL SALES FINAL for sanitary reasons! However, if they came in the mail broken or the package is unopened, please email hello@staygoldenhi.com for a refund. Thank you for understanding!
No Refunds/ Exchanges on all Clearance Jewelry.
RETURN/EXCHANGE requirements for non-clearance jewelry such as Necklaces, Earrings, Ring, Bracelets, Anklets, and Waist chains:
RETURNS:
1. Email us at hello@staygoldenhi.com within 30 days to let us know that you would like to return your items.
2. We will send you a free return label for your package to send back to us.
3. We will refund you the total amount of your previous order, excluding shipping fee, once we receive your package.
EXCHANGES:
1. Email us at hello@staygoldenhi.com to let us know that you would like to exchange your items.
2. We will send you a free return label for your package to send back to us.
3. You place a new order on our website.
4. We will refund you the total amount of your previous order, excluding shipping fee, once we receive your package.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please note, we do not offer returns or exchanges after 30 days. (This policy includes in-store purchases)
Stolen or Lost Mail
We first want to apologize if your mail or package got stolen or lost, however this is not our responsibility. Please contact USPS (United States Postal Service) if this happens.
