Covid 19

Due to global health events beyond our control, DHL, USPS, and FedEx are currently experiencing shipping delays. Your package may be held by the carrier for delivery at a later date while they work to keep safety top of mind. Please be sure to monitor your tracking details once your order has been shipped by our team, and reach out to the carrier for more details if your order is delayed. 

Shipping to Australia has been suspended until further notice. Please visit: https://chitchats.com/blog/usps-service-impacts-due-to-covid-19 for more details!

Please also note that during the holiday seasons, orders may be delayed due to the tremendous traffic carriers are receiving! 

Jewelry Care

We only use the best materials for Stay Golden babes ♡ 

Our 18k gold plated items are tarnish-free and will maintain their vibrant look as long as they are properly taken care of. Our jewelry can be worn in the water and in the ocean. However, we recommend keeping your piece(s) away from water whenever possible to maintain that fresh shine. If you choose to wear them in the salt water, please remember to wash off the salt on the jewelry to keep its shine and look!

In very rare occasions, the jewelry will tarnish because of the PH level in your body. This will happen whether the jewelry is plated or filled with real gold. Skin discoloration happens when too much acid in your body causes your skin to react with your jewelry. If that is the case, we recommend you shopping solid gold pieces.

We recently included BODY JEWELRY. While some are anti- tarnish, some are not. Please read product description for more details.

The short answer is no :) All of our products (unless stated other wise) are made out of Stainless Steel. We stay away from cheap metals that turn your skin green such as; Brass, Zinc, Nickel, Alloy and Copper. 

Any item that specifies that it is gold-plated in the description box is plated in 18k gold. Solid gold products would be far more expensive than the prices were are able to offer. We strive to balance affordability and quality! 

Plated jewelry is only bad when you try to plate cheap metals such as; Brass, Zinc, Nickel, Alloy and Copper.

Wash with warm soapy water and a soft cloth! It's that simple :)

Shipping policy

Packages are generally dispatched within 7–10 business days after receipt of payment and are shipped via USPS First Class. Sometimes there will be delays but please be patient as we are a small business still!

Shipping takes 1-2 business days in you live in Hawaii

Shipping takes 5-7 business days if you live within the USA

Shipping takes 1-3+ weeks if you live out of the USA. This includes all International orders because they need to pass customs.

Currently we ship to USA, Canada, Australia (temporarily suspended), United Kingdom, Europe & New Zealand. We plan to expand soon!

Honolulu, Hawaii

Shipping to the USA is free for orders $50 and over. Shipping for orders under $50 to the USA is $4.99

Shipping to Canada is free for orders $100 and over. Shipping for orders under $100 in Canada to $15

Shipping to Australia has been suspended until further notice. Please visit: https://chitchats.com/blog/usps-service-impacts-due-to-covid-19 for more details!

Shipping to the UK is free for orders $120 and over. Shipping for orders under $120 to the UK is $18

Shipping to Europe is free for orders $120 and over. Shipping for orders under $120 to Europe is $18

Shipping to New Zealand is free for orders $120 and over. Shipping for orders under $120 to Europe is $18

Returns and exchanges

We have a 30-day return policy for jewelry that are necklaces, earrings, rings, bracelets, & anklets. 30 days meaning you have 30 days after receiving your item to request a return.

ALL BODY JEWELRY such as nose rings, belly rings, & nipple rings are ALL SALES FINAL for sanitary reasons! However, if they came in the mail broken, please email hello@staygoldenhi.com for a refund. I hope you understand!

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Some items don't have size tags attached (which I will understand!) However if items look worn and has no tags attached, a $15 fee will be deducted from your refund. Shipping fee is also not included in the return process. Thank you for understanding!

All orders outside of the USA, customers are responsible for shipping fees when returning their mail if they want an exchange. They are also responsible for shipping fees when we ship out the exchange.

To facilitate a return or exchange on any non-personalized full-price items, please reach out to us at hello@staygoldenhi.com within 30 days of delivery where we will be happy to assist you. All returns shipping charges are the responsibility of the customer. All return shipments must be sent with “Signature Required” for any carrier used. Please provide us with a tracking number upon shipping, and send your package to:

Stay Golden

Address: 1317 River Street

Honolulu, HI 96817

*We're not responsible for any packages returned without proof of our signature acquired upon delivery.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please note, we do not offer returns or exchanges after 30 days. (This policy includes in-store purchases)

We first want to apologize if your mail or package got stolen or lost, however this is not our responsibility. Please contact USPS (United States Postal Service) if this happens.

Disclaimers

For all magnetic faux septum rings on our website, please use wisely. We are not responsible for any damage caused by using this. This is considered as costume jewelry and not meant for everyday long wear. Everyday meaning 7 days of the week and long wear meaning more than 3+ hours. Thank you!