Covid 19
Due to global health events beyond our control, DHL, USPS, and FedEx are currently experiencing shipping delays. Your package may be held by the carrier for delivery at a later date while they work to keep safety top of mind. Please be sure to monitor your tracking details once your order has been shipped by our team, and reach out to the carrier for more details if your order is delayed.
Shipping to Australia has been suspended until further notice. Please visit: https://chitchats.com/blog/usps-service-impacts-due-to-covid-19 for more details!
Please also note that during the holiday seasons, orders may be delayed due to the tremendous traffic carriers are receiving!
Jewelry Care
We only use the best materials for Stay Golden babes ♡
Our 18k gold plated items are tarnish-free and will maintain their vibrant look as long as they are properly taken care of. Our jewelry can be worn in the water and in the ocean. However, we recommend keeping your piece(s) away from water whenever possible to maintain that fresh shine. If you choose to wear them in the salt water, please remember to wash off the salt on the jewelry to keep its shine and look!
In very rare occasions, the jewelry will tarnish because of the PH level in your body. This will happen whether the jewelry is plated or filled with real gold. Skin discoloration happens when too much acid in your body causes your skin to react with your jewelry. If that is the case, we recommend you shopping solid gold pieces.
We recently included BODY JEWELRY. While some are anti- tarnish, some are not. Please read product description for more details.
The short answer is no :) All of our products (unless stated other wise) are made out of Stainless Steel. We stay away from cheap metals that turn your skin green such as; Brass, Zinc, Nickel, Alloy and Copper.
Any item that specifies that it is gold-plated in the description box is plated in 18k gold. Solid gold products would be far more expensive than the prices were are able to offer. We strive to balance affordability and quality!
Plated jewelry is only bad when you try to plate cheap metals such as; Brass, Zinc, Nickel, Alloy and Copper.
Wash with warm soapy water and a soft cloth! It's that simple :)
Shipping policy
Packages are generally dispatched within 7–10 business days after receipt of payment and are shipped via USPS First Class. Sometimes there will be delays but please be patient as we are still a small business!
Shipping takes 1-2 business days in you live in Hawaii
Shipping takes 5-7 business days if you live within the USA
Shipping takes 1-3+ weeks if you live outside of the USA. This includes all International orders because they need to pass customs.
Currently we ship to USA, Canada, United Kingdom, and Europe. Shipping to Australia and New Zealand has suspended until further notice. We plan to expand soon! Please email our team at hello@staygoldenhi to let us know where you want us to ship to next! :)
Honolulu, Hawaii
Shipping to the USA is free for orders $50 and over. Shipping for orders under $50 to the USA is $5.99
Shipping to Canada is free for orders $100 and over. Shipping for orders under $100 in Canada is $15
Shipping to the UK is free for orders $120 and over. Shipping for orders under $120 to the UK is $18.99
Shipping to Europe is free for orders $120 and over. Shipping for orders under $120 to Europe is $18.99
Shipping to Australia is free for orders $120 and over. Shipping for orders under $120 to Australia is $18.99
Shipping to New Zealand has been suspended until further notice. Please visit: https://chitchats.com/blog/usps-service-impacts-due-to-covid-19 for more details!
Returns and exchanges
REFUND POLICY:
Stay Golden offers FREE returns for store credit. (no return shipping or handling fees) We have a 30-day return policy for jewelry that are necklaces, earrings, rings, bracelets, & anklets. 30 days meaning you have 30 days after receiving your item to request a return. Unfortunately we are unable to offer refunds at this time. All returns will be processed as store credit.
ALL BODY JEWELRY such as nose rings, belly rings, & nipple rings are ALL SALES FINAL for sanitary reasons! However, if they came in the mail broken or the package is unopened, please email hello@staygoldenhi.com for a refund. Thank you for understanding!
FOR BOTH RETURNS AND EXCHANGES:
Return Requirements:
1. Return is Initiated by the customer within 30 days of delivery date.
2. Item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
3. Item is mailed back within 14 days of return authorization.
FOR RETURNS:
1. Email us at hello@staygoldenhi.com to let us know that you would like to return your items.
2. We will send you a free return label for your package to send back to us.
3. We will refund you the total amount of your previous order, excluding shipping fee, once we receive your package.
FOR EXCHANGES:
1. Email us at hello@staygoldenhi.com to let us know that you would like to exchange your items.
2. We will send you a free return label for your package to send back to us.
3. You place a new order on our website.
4. We will refund you the total amount of your previous order, excluding shipping fee, once we receive your package.
How do I ship my order back from you?
To facilitate a return or exchange on any non-personalized full-price items, please reach out to us at hello@staygoldenhi.com within 30 days of delivery where we will be happy to assist you. All returns shipping charges are the responsibility of the customer. All return shipments must be sent with “Signature Required” for any carrier used. Please provide us with a tracking number upon shipping, and send your package to:
Stay Golden
Address: 1317 River Street
Honolulu, HI 96817
*We're not responsible for any packages returned without proof of our signature acquired upon delivery.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please note, we do not offer returns or exchanges after 30 days. (This policy includes in-store purchases)
Stolen or Lost Mail
We first want to apologize if your mail or package got stolen or lost, however this is not our responsibility. Please contact USPS (United States Postal Service) if this happens.
To facilitate a return or exchange on any non-personalized full-price items, please reach out to us at hello@staygoldenhi.com within 30 days of delivery where we will be happy to assist you. All returns shipping charges are the responsibility of the customer. All return shipments must be sent with “Signature Required” for any carrier used. Please provide us with a tracking number upon shipping, and send your package to:
Stay Golden
Address: 1317 River Street
Honolulu, HI 96817
*We're not responsible for any packages returned without proof of our signature acquired upon delivery.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please note, we do not offer returns or exchanges after 30 days. (This policy includes in-store purchases)
We first want to apologize if your mail or package got stolen or lost, however this is not our responsibility. Please contact USPS (United States Postal Service) if this happens.
Disclaimers
For all magnetic faux septum rings on our website, please use wisely. We are not responsible for any damage caused by using this. This is considered as costume jewelry and not meant for everyday long wear. Everyday meaning 7 days of the week and long wear meaning more than 3+ hours. Thank you!