Frequently Asked Questions

Jewelry Care Shipping policy Returns and exchanges

Returns and exchanges

REFUND / RETURNS POLICY:



At Stay Golden HI, we're all about creating pieces that celebrate our roots and help you feel proud of what you wear. With that, we understand that sometimes things don’t work out and that’s okay!

If you’re not totally satisfied with your jewelry, you may return the product for a refund under the following conditions:

1. Items must be returned within 30 days from the delivery date.

2. Jewelry must be unworn or unused, with tags (for rings), and in its original packaging.

3. Items marked as final sale or clearance are non-refundable.

4. Free mystery gifts are not eligible for return or exchange.

 

If you decide to return the jewelry for a refund or exchange:

1. Send us an email at hello@staygoldenhi.com with your order number and the items that you’d like to return.

2. Our team will provide the return instructions, including our return address.

3. You can purchase the shipping label from your preferred postal service to return the item.

 

Once we receive and assess your return, we’ll process your refund for the purchase amount of the item, excluding shipping fees. Refunds will take 3-5 business days to be posted back on your account.

 

Damages and Issues

We want you to love every piece you receive. If your order arrives damaged, defective, or includes the wrong item, please reach out to us as soon as possible so we can make it right.

We carefully prepare each order to ensure safe delivery. Once it’s on its way, delays or delivery issues can occasionally happen. If your package goes missing or stolen, we recommend reaching out to USPS for help with locating or filing a claim. Need details from us to support that? Just let us know and we’ll be happy to help!

  • How do I ship my order back to you?

    To facilitate a return or exchange on any non-personalized full-price items, please reach out to us at hello@staygoldenhi.com within 30 days of delivery where we will be happy to assist you. All returns shipping charges are the responsibility of the customer. All return shipments must be sent with “Signature Required” for any carrier used. Please provide us with a tracking number upon shipping, and send your package to:


    Golden Hour Studios Inc.
    c/o Selery Fulfillment
          2530 Lindsay Privado Dr
           #A
          Ontario, CA 91761


    *We're not responsible for any packages returned without proof of our signature acquired upon delivery.

  • Damages and Issues

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Please note, we do not offer returns or exchanges after 30 days. (This policy includes in-store purchases)

  • Stolen or Lost Mail

    We first want to apologize if your mail or package got stolen or lost, however this is not our responsibility. Please contact USPS (United States Postal Service) if this happens.